Customer Feedback & Support for Love With Food

Knowledge Base

  1. Account Questions 

    1. I forgot my password, how do I get a new one?
    2. How do I update my credit card?
    3. How do I switch between plans? Tasting to the annual plan?
    4. What is the End Date on My Account?
    5. How do I change the email address on my account?
  2. Billing and Cancellation 

    1. How do I cancel my subscription?
    2. How do I use my coupon code?
    3. My plan was canceled, how do I resubscribe?
    4. How do I avoid being charged to renew my subscription?
    5. I forgot to use my coupon code!
  3. Deals 

    1. How do I redeem my Groupon Deal?
    2. I didn't receive my special $40 HelloFresh deal?
    3. I bought a Groupon/Amazon deal, why do I have to enter my credit card?
    4. Do plans bought from Groupon/Amazon or Rue La La renew?
  4. Deluxe Box 

    1. Can I get both the Tasting Box AND the Deluxe Box?
    2. Will the Deluxe Box and Tasting Box have the same items?
    3. How do I switch from a Deluxe box to a Tasting box?
    4. Will I get a pro-rated refund if I upgrade to the Deluxe Box?
    5. How do I upgrade my plan to the Deluxe box?
  5. General Membership Questions 

    1. Can I pick and choose what goes in my box?
    2. What does it mean to have a Love With Food subscription?
    3. How do I sign up for a Love With Food account?
    4. How does a Love with Food subscription work?
    5. What's the difference between each box?
  6. Gift Subscriptions 

    1. Can I give a Love With Food Box membership as a gift?
    2. How do I place an order for a Gift Subscription?
    3. How can I place a corporate gift order?
    4. Will my gift subscription renew?
    5. Can I choose when the first gift box is shipped?
  7. Gluten-free Box 

    1. How many Gluten-free items will be included in this box?
    2. How much will the Gluten-free box cost?
    3. Can I switch to the Gluten-free box from my current subscription?
    4. How many meals are donated for each Gluten-free box?
    5. Can I give the Gluten-free box as a gift?
  8. Reviews & Points 

    1. How do I earn more Love With Food Points?
    2. Why didn't I get the points from referring my friend?
    3. I want to blog about Love with Food!
    4. How do I check my point balance?
    5. Can I redeem Love With Food Points for monthly boxes?
  9. Recipes 

    1. How do I add a recipe?
    2. How do I edit a recipe?
    3. How do I search for a recipe?
  10. Shipping 

    1. How do I change my shipping address?
    2. I still haven't received my box?
    3. Why does it take so long to ship out a box?
    4. My box says it's been delivered but I haven't received it.
    5. Deadline to Change my Shipping address every month?
  11. Shop Products 

    1. What is your return policy for full-size products?
    2. How long does it take to receive my Shop orders?
    3. I entered the wrong Shipping address for my order, help?
    4. I’m in love with the food you sent me! Where do I buy it?
    5. If an item is out of stock, do you ever receive those items again for purchase?
  12. All articles 

    1. What's in a Love With Food box? What are your membership perks?
    2. How do I cancel my subscription?
    3. Why have a Love With Food Subscription?
    4. Can I give a Love With Food Box membership as a gift?
    5. How do I change my shipping address?
    114 articles 

Feedback and Knowledge Base